FAQs

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1. What makes XYXX innerwear different?

When our underwear touches your skin, we want you to feel so good that you’ll never take it off (except to wash it, of course). Every pair is made from Lenzing MicroModal®, which ensures that your underwear is soft, breathable and made from the pulp of Beechwood trees which are found in the Austrian Alps. With natural properties that inhibit oder-causing bacterial growth, the fabric will keep you cozy through the day. Our boxers are made from 100% combed cotton and ensure super comfort with their softness and breathable properties.


2. How do I look after my XYXXs?

Well, we’re glad you care enough! There’s a few things you can do to make sure your undies feel brand spanking new, even after 100 washes.

  • If you’re using a washing machine, make sure your settings are set to cold and delicate.
  • If you are using a dryer, then tumble dry on low heat.
  • Do not iron, bleach or dry clean.

The best way to clean your XYXX underwear is to hand wash in cold water and leave flat to dry. This method protects the colour fastness of the garment as well as the construction of the elastane fiber.


3. How do I know my size?

We know bodies, but no one knows yours better than you. You can check our Size Guide to find out which will fit you best.


4. What is MicroModal®?

MicroModal is a natural fibre made out of the bark of the beechwood tree in Austria. Fabric made from this fibre is 3 times softer than cotton and twice as absorbent. All these qualities together make it the ideal fabric for innerwear.


5. Is Supima Cotton better than normal cotton?

Supima Cotton is a superior quality of cotton that grows in the US and accounts for less than 1% of total cotton in the world! It is highly sought after for its incredible softness and quality retention properties. Wearing tees made from Supima feel like wearing air on your body.


6. What is XYXX's return policy?

We promise 100% satisfaction guaranteed and stand true on it! If you don't like our innerwear's design or fabric, just send it back to us and we will give you a 100% refund - no questions asked! But be sure to not wear or wash it if you intend on returning it!


7. How do refunds work?

As soon as we receive the innerwear that you have shipped back to us, we will initiate the refund within 3 days.


8. How can I track my order?

Its simple! You will receive most of the information via SMS and email regarding your order's status. Additionally, a link will be provided you by the courier company to track your order. You can also contact us on support@xyxxcrew.com or use the live chat option on the website!

 
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